REMOTE SUPPORT

The most basic service we offer is remote support only.  We initially setup

a secure remote connection and attempt to resolve issues remotely

If a site-visit is required we will agree a convenient time and agree costs with you in advance

ON-SITE SUPPORT

We can offer as little as one day on-site support per week which includes remote support.  This is the most common option to work with a fixed budget but also provides a ‘hands-on’ approach to help staff with day-to-day issues that can sometimes be resolved in minutes.

FULL-TIME/TERM-TIME

This option is an alternative to employing a technician directly.  We manage the technician ensuring that a cover technician is in place in the event of short or long term absence.  We also manage the overall strategy to ensure that you get the most out of the contract.

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